Privacy Policy

This Privacy Policy is applicable to any personal information, which is given by You to Us (”User Information”) via the website located at www.surepassdrivingschool.com

Privacy Policy

Last Updated: 24th June 2026

Who We Are

Surepass Driving School (“Surepass”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.

For the purposes of UK data protection law, Surepass Driving School is the Data Controller.

Data Controller Contact Details

Helen Varey
45-47 Runnymede
Swinton
Manchester
M27 5WA

Email: admin@surepass.biz
Telephone: 0800 85 41 40

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

What Information We Collect

We may collect and process the following information:

Personal Information

  • Name
  • Address
  • Email address
  • Telephone number
  • Date of birth
  • Driving licence information
  • Lesson and training records
  • Test booking information
  • Correspondence between you and Surepass

Financial Information

  • Payment information
  • Billing records
  • Transaction history

We do not store full payment card details.

Technical Information

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookie information

How We Collect Your Information

We may collect information:

  • Directly from you when you contact us
  • When you book lessons or training
  • Through our website enquiry forms
  • Through telephone calls and emails
  • From driving instructors working with Surepass
  • From payment providers
  • From credit reference agencies where affordability or finance-related checks are required

Credit Reference and Affordability Checks=

To help us assess applications, prevent fraud, and meet our legal and regulatory obligations, we may obtain information about you from credit reference agencies (CRAs).
We obtain this information via Creditsafe, which uses its data partner TransUnion to supply consumer credit and identity data.

  • Creditsafe Business Solutions Limited is authorised and regulated by the Financial Conduct Authority
    FCA Firm Reference Number: 742313
  • TransUnion International UK Limited is authorised and regulated by the Financial Conduct Authority
    FCA Firm Reference Number: 737740

The information we receive may include data relating to your identity, credit commitments, payment history, and public record information. This data is used solely for legitimate business purposes, including creditworthiness assessment, identity verification, and fraud prevention, in accordance with applicable data protection laws.

Further information about how Creditsafe and TransUnion process your personal data can be found in their respective privacy notices:

How We Use Your Information

We use personal information to:

  • Arrange and provide driving lessons and instructor training
  • Manage bookings and appointments
  • Process payments
  • Communicate with customers and instructors
  • Administer driving tests and training programmes
  • Respond to enquiries and customer service requests
  • Improve our services and website
  • Meet legal and regulatory requirements
  • Prevent fraud and misuse of our services

Lawful Bases for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Contract

Processing is necessary to provide the driving lessons, instructor training, products, or services you have requested.

Legal Obligation

Processing is necessary to comply with legal obligations, including tax, accounting, and regulatory requirements.

Legitimate Interests

Processing is necessary for the legitimate interests of running and improving our business, maintaining records, ensuring security, preventing fraud, and supporting customer service.

Consent

Where required, we will ask for your consent before sending marketing communications. You may withdraw your consent at any time.

Marketing Communications

We may occasionally send information about our services, promotions, or opportunities that may be of interest to you.

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

We will never sell your personal information to third parties for marketing purposes.

Sharing Your Information

We may share personal information with:

  • Driving instructors providing services on our behalf
  • Payment processing providers
  • Website hosting and IT service providers
  • Accountants, auditors, and professional advisers
  • Government agencies, regulators, courts, or law enforcement where required by law

We only share information where necessary and take reasonable steps to ensure appropriate protection of your data.

Credit Reference Agencies

Where relevant to instructor training programmes, finance arrangements, affordability assessments, or fraud prevention activities, we may share information with credit reference agencies.

Credit reference agencies may keep a record of searches carried out and may use this information in accordance with their own privacy policies.

International Transfers

Some of the service providers we use may store or process information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK data protection law.

How Long We Keep Information

We keep personal information only for as long as necessary.

Typical retention periods include:

  • Customer records – up to 6 years after services end
  • Financial records – 6 years in accordance with legal requirements
  • Marketing consent records – until consent is withdrawn
  • Website analytics information – as required for operational purposes

Where information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the right to:

Access

Request a copy of the personal information we hold about you.

Rectification

Request correction of inaccurate or incomplete information.

Erasure

Request deletion of your information where there is no legal reason for us to retain it.

Restriction

Request that we limit how we use your information in certain circumstances.

Data Portability

Request a copy of your information in a structured electronic format.

Object

Object to processing based on legitimate interests or direct marketing.

Withdraw Consent

Where processing relies on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided above.

Automated Decision Making

Surepass Driving School does not make decisions about individuals based solely on automated processing.

Any decisions affecting customers or instructors involve human review.

Consequences of Not Providing Information

Certain personal information is required so that we can provide our services.

If you choose not to provide the information requested, we may be unable to:

  • Arrange lessons or training
  • Process payments
  • Make bookings
  • Verify eligibility for certain services
  • Fulfil our contractual obligations

Website Cookies

Our website may use cookies and similar technologies to improve user experience, monitor website performance, and understand how visitors use our website.

You can control cookies through your browser settings.

Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, disclosure, or alteration.

However, no method of transmission over the internet can be guaranteed to be completely secure.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: www.ico.org.uk

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page, and the updated version will take effect immediately upon publication.

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